New Normals in Retail, Travel and Financial Services: Consumer Sentiment Beyond 2020

Our latest industry report of 2021 provides data-driven insights necessary to inform experimentation and personalization efforts, ultimately leading to satisfying customer experiences in this new era of commerce.

We surveyed more than 700 U.S. consumers who shared their plans for travel, shopping and banking when pandemic restrictions are lifted completely — see what they are saying, and get a jump on strategy.

What’s inside:

• How and where will your customers shop? And, what methods of delivery are preferred among customer segments? See what U.S. consumers are saying and plan for 2021 and beyond.
• What factors will affect travel decision-making, and for how long? The biggest travel consideration still reigns-get the insights into what new influences play major roles.
• While going back into a bank is important to many consumers, many services are less popular now. Resource allocation will be critical in planning-see what customers are saying.